delivery & returns

Delivery

We deliver worldwide and use Royal Mail for all our orders.

UK orders are sent via Special Delivery (before 1pm) on the same day (Monday to Thursday) providing the order was placed before 3pm. Orders placed on Friday and Saturday will be sent via Special Delivery on the same day however the delivery due date will be on the following Monday. Cut off times for Friday is 3pm and Saturday is 11pm. Orders placed on Sunday will be sent out via Special Delivery on Monday.

 

International orders are sent via International Tracked & Signed service with Royal Mail that aims (but doesn’t guarantee) to deliver within 5-7 working days. 

Returns

Lila's is committed to offer you the best possible service and to respect the law. Under the current regulations, you have a cooling off period of 14 days starting from the day after you have received them. During these 14 days you may cancel your order. 

Items can be returned direct to Lila's within 14 days from the date of cancelation. Alternatively, you have 30 days from the date that your order was despatched for an exchange. Returns which are received outside the above time frames are accepted at the discretion of Lila's. In the event of a customer failing to return any item to us within the time limits stated, we reserve the right to charge any costs of recovery for the goods.

Goods that have been re-sized to your specific instructions cannot be fully reimbursed, or fully refunded.

When returning items to us, the item(s) must be in its original condition and packaging, accompanied by the copy receipt.

For your benefit and security in the event of a return we recommend that you send the goods back to Lila's by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

Lila's will not accept returns for any items that have been worn or damaged. Upon receipt of an order, if any item has been received damaged, please notify us (by telephone or email) on the same day if you wish to return the item. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of any original packaging. 

How to proceed if you wish to return faulty goods 

In the unlikely event that your item is faulty, it must be returned within 14 days. The items will be inspected, and any damage deemed to be a result of wear and tear will not be accepted as faulty. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service to cover delivery and any other costs incurred. 

Receiving a refund 

Refunds will be made within 14 days of receiving the goods back. The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser's credit card.

For any other enquiries please feel free to contact us, as soon as possible, in order for us to try and resolve them.



Lila's is the trading name of Romero One Ltd, registered with Companies House under no 08246550, VAT: GB144821126. The registered company address is 117 Lordship Lane, SE22 8HU, London.